Frequently Asked Questions

WHAT IS KRATOM

Kratom is the name given to the leaves of Mitragyna Speciosa trees which are native to Southeast Asia (especially Thailand, Malaysia and Myanmar). The kratom-tree is a tropical and evergreen tree of the coffee family.

HOW OUR QUALITY

We offer the finest quality of Mytragina Speciosa which taken directly from Indonesian forest where the plant thrives. We certainly will always keep our quality control with our good standard operating procedures as well as possible in order to create and keep the quality from the quality of crops, harvesting good, how good processing and of course it will generate a finest quality.

HOW MUCH SUPPLY THAT YOU CAN PROVIDE EVERY MONTH?

We can provide supplies ranging from kilos to more than 2 tons per month, it all depends on how much your order and of course the more orders will be more friendly prices. You do not need to be afraid to run out of stock because we will always keep it well as long as it is still within our control, but if the products is not in stock, we will certainly inform you.

MINIMUM ORDER?

You can order from 1 kilo but we recommend 5 kilos is better. This is because the cost for shipping is quite large compared with the price of the goods themselves. But we will always serve you with pleasure despite order only 1 kilo and do not be afraid of the quality of our products as we always provide the finest quality.

DO YOU OFFER FREE SAMPLE?

No. If you interested to test our quality, we recommended to try small orders before placing large orders.

PAYMENT WE ACCEPT

We accept Bank Wire Transfer, Bitcoin (via gourl bitcoin), Western Union & MoneyGrams
for other payment method you can contact us.

SHIPPING CARRIER

We use UPS, DHL, Singapore Post, EMS, Pos Indonesia & Air Cargo

For USA customers: we use EMS Pos Indonesia, Singapore Post & Air Cargo
For other teritory you can check it on our checkout page, also if you see no shipping option on our checkout page, you can contact us for instruction.

GUARANTEE AND RETURN

We always give you complete document for customs clearance process in your country. But unfortunately we have no guarantee and refund if customs seized you package.
By purchasing with us, you agree to understand this guarantee and return faq.

WHO PAY FOR INTERNATIONAL IMPORT TAXES?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Borneohale has no control over these charges. Customs determines these charges and Borneohale has no way of knowing what these charges may be. Borneohale is not responsible for any actions taken by customs or the chosen package delivery service.

WHEN WILL WE SHIP YOUR ORDER?

We will ship your order after your payment clear on our account, please send us confirmation with photo / screenshoot proof payment has been made. for bulk quantity order if some product out of stock we will waiting maximum 1 week (usually 2-4 days) to waiting product in stock and then we will ship your order after finish packaging.

WHERE WE SHIP?

We Ship Worldwide, Please make sure before you purchasing kratom from us, make sure your country doesnt have problem with kratom.

Our Currency
USD United States (US) dollar