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Shipping

Where We Ship?

We ship Worldwide, Before placing an order please check kratom legality map Here.

All Kratom product ship from our warehouse in Pontianak – Kalimantan Barat, Indonesia.

What time limit for shipment

Your package will be prepared for shipment after we recieved the payments. in this case, if you paying via bank transfer, we will wait untill the funds recieved on our bank account.

Estimated Delivery

Usa And Canada

  • EMS Express 6 – 8 Days
  • EMS CP 9 – 15 Days

Asia Zone

  • EMS Express 3 – 7 days
  • EMS CP 7 – 10 days

Whats Is CP? CP is another service from EMS. Please note that the expected delivery date is provided by the courier, and is subject to change. For any questions, please contact the courier directly.

Will I receive tracking on my package?

Yes, definitely. Sulawesi Kratom operated business located in West Kalimantan and will ship you package to EMS/CP located in Jakarta, take 1- 2 working days for arrived in EMS/CP Office. After Shipping Agent release you tracking number we will forward the tracking details to your email address . All orders will receive email about order status include tracking number. Occasionally, tracking will be displayed as invalid on the EMS, USPS, website. Please be patient as often this “invalid” tracking number will correct itself once scanned in at the main EMS, USPS hub. Be sure to add sulawesikratom@gmail.com to your whitelist so our emails don’t end up in your junk mail folder.

Who pays for international import taxes?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Sulawesi Kratom has no control over these charges. Customs determines these charges and Sulawesi Kratom has no way of knowing what these charges may be. Sulawesi Kratom is not responsible for any actions taken by customs or the chosen package delivery service.

But we can provide small amount on invoice that make your clear from tax when recieving the package.

Guaranteee and Refund ?

We always give you complete document for customs clearance process in your country. But unfortunately we have no guarantee and refund if customs seized you package.