Frequently Asked Questions

Frequently Asked Questions

Learn more about kratom including delivery and payment information below, if you do not find the solution you are looking for, please do not hesitate to contact us.

GENERAL INFORMATION

What is Kratom

Kratom is the name given to the leaves of Mitragyna Speciosa trees which are native to Southeast Asia (especially Thailand, Malaysia and Myanmar). The kratom-tree is a tropical and evergreen tree of the coffee family.

How does kratom work?

Kratom is able to have an effect on the body because of alkaloids present in kratom leaves. The active alkaloids are believed to interact with mu-opioid receptors in the brain, receptors that are responsible for sensing pain. Opiates, a class of drugs that includes pain relievers like Oxycontin, also interact with mu-opioid receptors, but much more intensely. Because kratom has a more mild interaction with the same receptors, it is able to have a similar- but much less powerful- effect to an opiate.

To be clear, kratom is not an opiate nor does it contain opiates. It is merely known for providing similar effects.
There haven’t been very many studies on kratom and how it works and until further research is completed, there is a distinct lack of information on the exact mechanics by which kratom works.

What are the different strains?

Different strains of the kratom plant can be found in various regions of Southeast Asia. To date there is no research that provides us with reliable information about how these strains compare to one another. Sulawesi Kratom does not make any claims about the strains nor does it make any recommendations.

Is Our Kratom Lab Tested?

Yes!. to ensure microbial safety we test for salmonella, e. coli and coliforms, yeast, mold, and aerobic plate count. Testing is also performed for Arsenic, Cadmium, Lead and Mercury. click to read our lab tested information.

quality of the products?

Our team inspects and monitors all products from beginning to end of our distribution process. We use quality control practices to ensure that all product is stored and handled in ways that do not compromise the integrity of said product. In addition, we welcome customer feedback to help ensure we are delivering consistent excellence.

ORDERING INFORMATION

Minimum order quantity

At this time our minimum order is 2 kilogram, all package departed from Indonesia

DO YOU OFFER SAMPLE?

Yes! We have sample stateside ready for USA and Czech Republic, but its not free, contact us for more information about our sample.

Weight on product?

All our product in catalog page is a kilo kratom, 2,2 lbs

Is the product pictured the same product I will receive?

While the product you’ll receive is not the exact same product in the picture, all of our inventory is examined and inspected on arrival or before shipment. If our photos differ in color or consistency, we do our best to immediately update them to reflect the product we actually sell. Please note that there can be inconsistencies in product color depending on the grade of mesh used when grinding our coarse material into powder. Rest assured we are doing our best to deliver consistent and quality product on each and every order.

Do you ship discretly?

If you indicate so in the comment field of your order, we’ll certainly do what we can. Otherwise, all products shipped from Sulawesi Kratom are labeled (and billed) as such, packaged in materials provided by the courier and with a return address reflecting our company name.

Do you offer your products in bulk?

Yes!, We are farmers also supplier so our main target is wholesale and bulk orders, for more information about prices, you can visit our kratom wholesale page.

I made a mistake. Can I change my order?

We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at info@borneohale.com. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes.

PAYMENT INFORMATION

What Payment method do you accept?

  • $1 – $2000 = Bank Transfer and PayPal.
  • $2000 above = Bitcoin and Bank Transfer

Normally, we do not accept PayPal, but we will make exceptions. If you wish to purchase VIA PayPal it must be sent as a “Family” payment and any words regarding Kratom cause an immediate lock on both of our accounts. So please do not mention Kratom, or strain names.

Do you Accept Credit Card / Debit Card ?

You can contact us for payment via credit card

DELIVERY INFORMATION

Do you ship worldwide?

We Ship Worldwide, Please make sure before you purchasing kratom from us, make sure your country doesnt have problem with kratom.

Guarantee & refund

We always give you complete documents for customs clearance process in your country. However, if customs seized your package, we will give a win-win solution by refund the money or resend the package.

shipping method?

We use DHL, FEDEX, UPS & Air Cargo we choose the shipping method is depend on destination and situation. if you see no shipping option on our checkout page, you can contact us for instruction.

Will I receive tracking on my package?

Yes, definitely. after order placed we need to prepare your package in 1 – 2 days, order up to 50 kilo need 3 – 5 days for prepare, we never stocked up our product on warehouse do a quality reason, when order made we need time to proccess the order from picking leaves untill grinding to powder.
after packaging done, we will put your order on mail as soon as possible, when tracking released by courier agent we will inform you via email.

WHO PAY FOR INTERNATIONAL IMPORT TAXES?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Sulawesi Kratomhas no control over these charges. Customs determines these charges and Sulawesi Kratom has no way of knowing what these charges may be. Sulawesi Kratom is not responsible for any actions taken by customs or the chosen package delivery service.